DELIVERIES
1.Are your orders dispatched immediately?

We usually dispatch all orders within the next business day. Our fulfillment center is located in Massachusetts.

2.Do you offer free shipping?

Yes, we offer free delivery with USPS Priority Mail to the continental USA on all orders of $100 or more.  We charge a flat delivery fee of $10 on all orders of less than $100 to be delivered to the continental USA. We also offer FedEx 3rd Day Saver and Fedex Priority Overnight at competing rates.

3.Do you ship internationally?

We do ship to all countries except to those with U.S. trade sanctions in place. However, delivery to certain countries may be restricted due to licensing agreements, law requirements, or other reasons. For more information, please Contact us.

4.What is your customs policy for international deliveries?

All international orders are shipped DDU (Delivered Duty Unpaid.) This means that we are responsible for shipping charges and insurance up to the agreed-upon destination. You are instead responsible for local transportation (if needed) beyond the port of arrival and for any customs tariffs, duties, and fees.
If you are ordering for delivery to any country other than the U.S.A., please be aware that we do not provide any assurances on whether the goods you order can be legally imported into such country. You are advised to check with your customs authority and/or other relevant government agency before you place an order with us for international delivery.

5.How long will delivery take?

It obviously depends on the destination and on the shipping option you have chosen. For example, orders shipped using USPS Priority Mail to destinations within the continental U.S.A. are usually delivered within 2-4 business days. Please note that orders shipped during the holiday season or other peak periods may take longer to be delivered.

6.I wasn't home when my package arrived, and it was returned to you. Now what?

We are sorry the carrier missed you! Unfortunately, we are not able to reship packages which have been returned to us by the carrier because they couldn't find you or your address. All undelivered packages will be processed as customer-initiated returns, i.e. assuming the goods are intact and fit for resale, we will refund you minus shipping charges and a 15% restocking fee. If the order qualified for free shipping and you chose such option, we will deduct $10 for shipping charges to your refund. Please take this into consideration when selecting your shipping address.

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