Faq topics
ABOUT VIENNEMILANO
1.What is VienneMilano?

VienneMilano is the first luxury hosiery brand and online boutique dedicated exclusively to thigh high stockings. Our products are made in Italy.

2.What type of products do you offer?

VienneMilano offers luxurious thigh high stockings. All of our products are made with lavish material such as silk, cashmere, microfiber - just to name a few. Our thigh highs are also made with a silicone band so they will sit securely and comfortably on those fabulous legs of yours!

3.Are your products really made in Italy?

Yes, they are! What better place to manufacture our products other than Italy, a place romanticized by men and women everywhere...a nation that thrives on it's glorious background and beautiful language. We love their cars, food, fashion and of course, their exquisite hosiery!

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ORDERS
1.Which taxes do you charge?

VienneMilano fulfills its orders from Massachusetts, which only levies sales taxes on fashion items if an item's price is $175 or more. All our items are below $175, therefore we do not charge any sales tax. However, please notice that if you are located in another state you may have to pay a consumption tax for out-of-state online purchases. We encourage you to report and pay any applicable local taxes.

2.May I change an order after it has been placed?

Normally we do not allow it, and here's why: to ensure the fastest possible service, we immediately forward new orders to our fulfillment center. Chances are, by the time you decide to make a change, the order is already being prepared. However, please Contact us and we will do our best to serve you.

PAYMENTS
1.What forms of payment do you accept?

We accept all major credit cards (American Express, Visa, MasterCard, and Discover).

2.Are payments secure?

Yes. We take security very seriously. All transactions are protected by SSL encryption technology and we never store your financial information. Also, our website is automatically tested every day to protect against security threats.

3.Why was my card rejected?

Your credit or debit card may have been denied authorization by our payment processor for a number of reasons. First of all, you must ensure that your billing address is entered in our system exactly as it appears on your credit card statement. If your billing address is entered incorrectly, your card might be rejected.
In addition, here are two frequent issues which might have occurred: 1) your card may be expired; 2) you may have reached or exceeded your daily or monthly limit on the card. Of course, it's also possible that there was a technical glitch, either in our system or in the connection to your client. Please check your card and try again.
If the problems persist, please Contact Us for help or select another form of payment.

DELIVERIES
1.Are your orders dispatched immediately?

We usually dispatch all orders within the next business day. Our fulfillment center is located in Massachusetts.

2.Do you offer free shipping?

Yes, we offer free delivery with USPS Priority Mail to the continental USA on all orders of $100 or more.  We charge a flat delivery fee of $10 on all orders of less than $100 to be delivered to the continental USA. We also offer FedEx 3rd Day Saver and Fedex Priority Overnight at competing rates.

3.Do you ship internationally?

We do ship to all countries except to those with U.S. trade sanctions in place. However, delivery to certain countries may be restricted due to licensing agreements, law requirements, or other reasons. For more information, please Contact us.

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RETURNS
1.Do you accept returns?

Yes, of course. We offer an unconditional quality guarantee that allows you to return any product, in its original condition and unopened, within 15 calendar days from the date of shipping. Products which were sold at discounted prices and/or on sale, which have been opened or worn, or which have damaged by you cannot be returned. Also, please notice that all gift certificates are non-refundable.

2.How do returns work?

Returns require a valid RMA to be processed. To create a return request, simply open the My Account section of this website, choose Order History, then Completed Orders. You will then be able to request a return for a specific order, for all items or only some. Once the return has been requested, we will contact you with further instructions on how to return the items to one of our fulfillment centers. Once we have received your return, we will process it and notify you of the outcome. If applicable, we will issue store credit or send you a check for the refunded amount.

3.Is there a restocking fee?

If your return is due to a mistake on our part (e.g. we shipped the wrong product) we will not apply any restocking fee, and we will pay for the return shipping costs if you use our shipping provider. If the return is due to your unilateral decision (e.g. you ordered the wrong product) we will apply a 15% restocking fee and you will pay for the return shipping costs.

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